⚠ Notice to All Patients
Non-urgent advice: Surgeries Affected
Broadway Medical Centre, Hatherton Medical Centre, Holland Park Surgery, Mossley Fields Surgery
Update
The recent technical issues are now resolved. Thank you for your patience. We apologise for any inconvenience caused.
Update
Our clinical system, EMIS, is now back online.
However, we are unfortunately still unable to access some areas of the system.
Medical Records: access to documents and letters in medical records is temporarily unavailable.
We regret to inform you that our clinical system, EMIS, is currently down. This unexpected outage affects our ability to manage appointments, access medical records, and process prescriptions.
Here’s what you need to know:
- Appointments: We cannot book, reschedule, or access appointment details at the moment.
- Medical Records: Access to medical records and test results is temporarily unavailable.
- Prescriptions: Processing of repeat and new prescriptions will be delayed.
What you can do:
- Emergency Care: For urgent medical issues, please use 111 online (If you are deaf and use BSL, you can access 111 via an interpreter), or visit your nearest urgent care centre.
- If it is a life threatening medical emergency, please call 999. You can also contact the service in BSL through 999 BSL or text 999 (if you have registered your mobile number).
- Minor illness: Please check your local Pharmacy
- Interim Solutions: If you need immediate assistance or have urgent prescription requests, please call our reception.
Our team is working hard to resolve the issue and restore full service as soon as possible. We apologise for any inconvenience and appreciate your patience. Thank you for your understanding.