Hospital Appointments
If you have been referred to the hospital by the GP, please click the link below for:
- Estimated waiting times
- If the hospital has asked you for an “expedite letter” from the GP
Download the NHS App to
- Get reminders and messages
- Cancel appointments
- Find NHS Services
- Use NHS111 Online
- Order Repeat Prescriptions
- And much more…”
NHS App
Urgent Appointments
To request an urgent appointment for today (Monday to Friday)
- Telephone the surgery
Please see our contact page for contact numbers and opening hours - Visit the surgery and speak with a receptionist
Please see our contact page for opening hours
When you get in touch, we’ll ask what you need help with.
Our administration teams will take a simple history of the problem. It is important that we understand why you need the appointment to make sure that we provide you with the most suitable doctor, nurse or health professional to help you.
Please note that only x1 problem will be discussed at this consultation / urgent appointment on the day.
If you need help with your appointment. Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer
Please see our team page for who you can see - If you would prefer to consult with the doctor or nurse by phone, video call or face-to-face.
- If you need an interpreter
- If you have any other access or communication needs
Routine Appointments
To request a routine appointment in the future
- Telephone the surgery
Please see our contact page for contact numbers and opening hours - Visit the surgery and speak with a receptionist
Please see our contact page for opening hours - You can also contact us by completing an online form. We will respond when we are open.
Please see our contact page for opening hours
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
If you find out that you are pregnant
If you have recently found out that you are pregnant, you don’t need to see the GP first.You can now refer yourself to the midwife.
For more information and to refer yourself, please see our Pregnancy page.
If you need help with your appointment. Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer
Please see our team page for who you can see - If you would prefer to consult with the doctor or nurse by phone, video call or face-to-face.
- If you need an interpreter
- If you have any other access or communication needs
Other Available Services (Refer Yourself)
Our reception team will signpost you to other services available to you if we are unable to offer you an appointment at the practice as quickly as you would like
Likewise, the GP isn’t always the best person for you to see, depending on your current health concern(s)
Signposting allows you to receive the right care, from the right person, when you need it
You can refer yourself to any of these services at any time, including:
- Mental health
- Bereavement support
- Support to stop smoking
- Physiotherapy
- …and more
Cancelling or Changing Your Appointment
If you can’t attend an appointment for any reason, please let us know as soon as possible so we can give the appointment to someone else.
- Click the link in your reminder text message
- Cancel on your NHS App or Patient Access App
- Telephone the surgery
Please see our contact page for contact numbers and opening hours - Visit the surgery and speak with a receptionist
Please see our contact page for opening hours
If you don’t cancel your appointment, and choose not to attend, this means we can’t offer your booked time to someone else who needs it.
It will also be marked on your record as a DNA (Did Not Attend). If you have several DNAs, you could be removed from the practice list.
Each month, more than 100 appointments are wasted. Wasted appointments means unwell patients aren’t able to be seen.
Contact us Online
Contact us online
You can contact us about a medical, administrative or prescription issue by clicking here. Or directly through the NHS App.
How to use the online form
- Click on the “Contact us online” button
- Select either admin or medical request
- Confirm this is a non urgent request
- Write the request to the practice, giving as much information as possible
- Tell the practice how you want to be contacted
- Enter your details
- Press submit!
Get Started
This short online form is the quickest and simplest way for the majority of our patients to access or clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests.
The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 6:30pm – 07:30am. Please contact 111 during out of hours or 999 if this is an emergency.
Home Visits
Non-urgent advice: Please telephone before 10am on the day you need a home visit.
We ask you to always attend the surgery if at all possible. A doctor can see approximately 4 patients in the time it takes for 1 home visit.
Please note that if you register with us and you do not live within our catchment area, you will be registered as an “out-of-area patient” and will not be entitled to any home visitors from any of our doctors.
When we are closed
See our Contact us page for more information
Pharmacy Services
You can now get clinical advice and treatment from local pharmacies in the Midlands for a range of minor illnesses including;
- Coughs
- Colds
- Tummy trouble
- Aches and pains
- Sinusitis (adults and children ages 12 years and over)
- Sore throat (adults and children aged 5 years and over)
- Earache (children and young adults aged 1 year to 17 years)
- Infected insect bite (adults and children aged 1 year and over)
- Impetigo (adults and children aged 1 year and over)
- Shingles (adults aged 18 years and over)
- Urinary tract infection (women aged 16 to 64 years)
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Zero Tolerance Practice
Non-urgent advice: Umbrella Medical has a Zero Tolerance Policy towards aggressive behaviour.
We are a Zero tolerance practice and do not tolerate any form of verbal or physical abuse, bullying or any other form of intimidation. Any patient displaying behaviour of this nature towards staff, doctors or other patients, will be removed from the list with immediate effect, and if appropriate the matter will be reported to the police & the Black Country ICB.