How are patients accessing GP services?
We would like to determine whether GP services are being accessed digitally to help improve the outcomes for residents. Therefore, we would like to understand how many people in the Black Country don’t have access to a digital device or the right connectivity, or are in need of support to improve their access, experience and outcomes.
This survey is undertaken anonymously but certain protected personal data would assist us in understanding the Black Country population’s digital maturity and if there is more we, as an NHS organisation, can do for our citizens to access digital tools as well as help and advice.
Some of the initial questions set out below are not mandatory, however, we would greatly appreciate your input to help guide future digital projects and to understand the barriers in accessing digital resources, especially as technology is being used more frequently within health and social care settings.
As this is a digital survey, you may complete it with the help of another person on their device, or a shared device, but please do answer as many questions as you are able to with someone’s assistance. We understand that some people do not have access to digital devices and have therefore asked about the reasons why this is the case. You do not need to answer, but knowing why will help us understand if there is any help that can be provided through the Black Country Connected Programme (a digital inequalities programme sponsored by the Black Country Integrated Care Board and other partners).
