The Diabetic Eye Screening Patient Portal

The new diabetic eye screening Patient Portal can be used to book or re-arrange screening appointments, update contact informati­­­­­­on, and view screening results and images online. You will receive a text with a secure link to the Patient Portal before your appointment.

You can sign in to the Portal using your NHS login, the same as with other platforms like the NHS app. If you are a new user, you will need to set up a new NHS login, click the “Set up a new NHS login” button to create your NHS account.

You will need an email address, contact phone number, NHS number or full name, date of birth and postcode to create a NHS login. To access your health records, you will also need to provide proof of who you are (such as a passport).

How to access the Patient Portal

1. Using a web browser application, go to the following link: https://portal.bsbcdesp.co.uk/login.html
2. Click Continue
3. Enter your email address: use a pre-existing NHS login account or sign up for a new account with an email address
4. Once logged in, you will see different categories based on your current stage in the screening pathway:
   • Book an appointment
   • Information about your appointment
   • Cancel or re-arrange your appointment
   • Change how we contact you
   • Your appointment history
   • Letters and messages
   • Your screening results

Book an appointment

1. Choose ‘Book an appointment’ (if an appointment is already booked it will say ‘Cancel or re-arrange your appointment’)
2. Choose the week which you would like to be screened
3. Select the venue you would like to be screened at.
   There should be a list of local venues to choose from but if you would prefer to be screened in a different location such as near a place of work you can enter the postcode and press search. You can select see more clinic details for more information including directions to the clinic venue (with different modes of travel options), provided you give consent to Google to use your address for directions.
4. Once a clinic is selected, a list of appointment slots is displayed. Once the venue is selected, choose the most suitable time.
5. Once confirmed, the full appointment summary details are then displayed. An appointment summary will be displayed on the Portal’s main page at the top.

Re-arrange appointment

If an appointment is booked it can be rearranged by clicking Cancel or re-arrange your appointment on the main page. Appointment details are listed. Select I am unable to attend – cancel my appointment. This will cancel the appointment and clear it from the system. Or click re-arrange my appointment and select a new appointment as above.

View appointment details

Click ‘information about your appointment‘ on the main page. You can print this document by clicking ‘print this document‘.

Change how we contact you

You can update your contact details yourself on the Portal by selecting this category and updating the relevant details where prompted.

Your appointment history

you can view your appointment history details on this page. ­­­­­­­

Letter and messages

You can view all letters and text messages that have been sent to you via post or via phone.­­­­­­­­­­­

Your screening results­­­

You can download your screening result letters, including images of your retinas, directly from this page.

Please note that if a you download your letter(s) through the Portal, you will not receive a paper copy by mail – unless you are being referred to the hospital eye clinic.

This page also displays your retinal grade along with an explanation of what the grading criteria mean.

Frequently Asked Questions