Signposting Services

Our reception team will signpost you to other services available to you if we are unable to offer you an appointment at the practice as quickly as you would like

Likewise, the GP isn’t always the best person for you to see, depending on your current health concern(s)

Signposting allows you to receive the right care, from the right person, when you need it

You can refer yourself to any of these services at any time


Within the Practice

Contact us online

If you are struggling to contact the practice, or struggling to get an appointment when you need it, contact us online.

Using this service you can get help for your medical condition, or administrative help such as sick notes.

Adults 18yrs+ only.

This service is not appropriate for children under the age of 18yrs.

Please do not submit a request to simply book an appointment with the GP or nurse. Please tell us your current concerns and we can arrange further appointments or tests as required.

First Contact Physiotherapist

Please book at reception

What can they help with?

  • All soft tissue injuries, sprains, strains or sports injuries (EG: tennis elbow, carpal tunnel syndrome, ankle sprains)
  • Spinal pain including lower back pain, mid-back pain and neck pain
  • Spinal-related pain in arms or legs, including nerve symptoms, eg pins and needles or numbness
  • Arthritis – any joint

The role of First Contact Physiotherapists (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway. FCPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions.

First Contact Mental Health

Please book at reception

What can they help with?

If you are struggling with your mental health and need to speak to someone, you can book to speak to our first contact mental health practitioner.

Social Prescriber

Please speak to reception

What can they help you with?

  • Looking at how illness affects all parts of your life.
  • Helping you get the support you need with day to day challenges.
  • Providing detailed assessments of what services might be needed.
  • Helping navigate financial & social services support.

Patient Representation Group (PRG)

Please speak to reception


Outside the practice

Pharmacy First

Website: Pharmacy First :: Black Country ICB

Address: Local pharmacy (NHS Find a Pharmacy)

What can they help you with?

You can now get clinical advice and treatment from local pharmacies in the Midlands for a range of minor illnesses including UTIs, conjunctivitis and eczema.

A graphic that reads: "High blood pressure leaves no clues. Because it can have no symptoms. Get your free blood pressure check in pharmacy today. See your pharmacist, help us help you".

NHS 111

Phone: 111

Online: 111.nhs.uk or on your NHS App (for people aged 5 and over only)

Video Relay (BSL): signvideo.co.uk

When you think you need A&E, go to NHS 111 first. They’ll help you right away and, if needed, a healthcare professional will call you.

GP Extended Access Hub (OurNet)

Emergency Contraception 

Website: nhs.uk

Address:

What can they help you with?  

There are 2 types of emergency contraception: 

  • the emergency contraceptive pill (morning after pill) – there are 2 types, Levonelle or ellaOne 
  • the intrauterine device (IUD), or coil 

Travel Vaccinations 

Website: nhs.uk

Address:

What can they help you with?  

If you’re planning to travel outside the UK, you may need to be vaccinated against some of the serious diseases found in other parts of the world. 

COVID Support 

Website: nhs.uk

Phone: 119

Video Relay (BSL): signvideo.co.uk 

What can they help you with?  

You can call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more. 

Calls to 119 are free from mobiles and landlines. 119 provides support in 200 languages. 

Mental Health

Mental Health Crisis

Black Country Crisis

Website: blackcountryhealthcare.nhs.uk

Phone: 0800 008 6516 (24/7)

Text: 07860 025 281 (24/7)

What can they help you with? 

A mental health crisis is when you feel your mental health is at breaking point, and you need urgent help and support.

Crisis Text Service (SHOUT)

Website: Crisis Text Line UK

Text: SHOUT to 85258 (24/7)

What can they help you with? 

A trained crisis volunteer will respond and reflect on what you’ve said. They will invite you to share the information you feel comfortable with.

The volunteer will help you sort through your feelings, supporting you until you feel more calm and safe.

Mental Health Practitioner / Talking therapies

Talking Therapies

Website: blackcountryhealthcare.nhs.uk

Phone: 01922 608400

Self-refer online: blackcountryhealthcare.nhs.uk

What can they help you with? 

  • Depression
  • Anxiety
  • Post Traumatic Stress Disorder (PTSD)
  • Conflict
  • Life changes
  • Grief and loss
  • Relationships

Deaf Psychological Therapy (in BSL)

Website: signhealth.org.uk

Self-refer online: gateway.mayden.co.uk

Text: 07966 976747

Email:therapy@signhealth.org.uk

Phone:014 9468 7606

What can they help you with?  

If you want to know more about how you’re feeling, find information about a mental health condition or get support, they can help. 

Bereavement Support

Website: WBSS – Walsall Bereavement Counselling. We offer counselling to adults and to bereaved children and young people.

Phone:

Email:

Address: Walsall Bereavement Support Service, Office Suite 2, The Crossing at St Pauls, Darwall Street, Walsall, WS1 1DA

Physical Health

Self Care Management Programme

Self Care Management Programme

Website: Self Care Management Team – Walsall Healthcare NHS Trust

Phone: 01922 605490

Email: selfcare@walsallhealthcare.nhs.uk

What can they help you with? 

  • Gain/extend knowledge about how to live with your condition
  • Feel confident and more in control of your life
  • Manage your condition and treatment together with healthcare professionals
  • Be realistic about the impact of your condition on yourself and your family
  • Use your new skills and knowledge to improve your quality of life
  • Meet others who share similar experiences

Diabetes Self Care Management Programme

Website: Self Care Management Team – Walsall Healthcare NHS Trust

Phone: 01922 605490

Email: selfcare@walsallhealthcare.nhs.uk

What can they help you with? 

  • Gain/extend knowledge about how to live with Diabetes.
  • Feel confident and more in control of your life.
  • Manage your condition and treatment together with healthcare professionals.
  • Be realistic about the impact of Diabetes on yourself and your family.
  • Use your new skills and knowledge to improve your quality of life.
  • Meet others who share similar experiences.

Chronic Pain Self Care Management Programme

Website: Self Care Management Team – Walsall Healthcare NHS Trust

Phone: 01922 605490

Email: selfcare@walsallhealthcare.nhs.uk

What can they help you with? 

  • Gain/extend knowledge about how to live with Chronic Pain
  • Feel confident and more in control of your life
  • Be realistic about the impact of Chronic Pain on yourself and your family
  • Manage your condition and treatment together working with healthcare professionals
  • Use your new skills and knowledge to improve your quality of life
  • Meet others who share similar experiences

Minor Eye Conditions Service (MECS)

Website: primaryeyecare.co.uk

Address: Find a practice

What can they help you with?

  • Red eye or eyelids
  • Dry, gritty or uncomfortable eyes
  • Eye irritation and inflammation
  • A lot of recent discharge from the eye or watery eye
  • Recently occurring flashes or floaters
  • Painful eye
  • Ingrowing lashes
  • Recent and sudden loss of vision
  • Foreign body in the eye

The service is for people of all ages. Children under 16 years must be accompanied at their appointment by an adult.

Community Urgent Eyecare Service (CUES)

Website: primaryeyecare.co.uk

Address: Find a practice

What can they help you with?

  • Red eye or eyelids
  • Dry, gritty or uncomfortable eyes
  • Eye irritation and inflammation
  • A lot of recent discharge from the eye or watery eye
  • Recently occurring flashes or floaters
  • Painful eye
  • Ingrowing lashes
  • Recent and sudden loss of vision
  • Foreign body in the eye

The service is for people of all ages. Children under 16 years must be accompanied at their appointment by an adult.

Physiotherapy / MSK (Musculoskeletal)

Website: walsallhealthcare.nhs.uk

Phone: 0121 568 4311 or 01922 721172 ext. 6881.

Email: physio@walsall.nhs.uk

Address: 1st Floor, Darlaston Health Centre, Pinfold Street, Darlaston, Walsall, WS10 8SY

And via a number of other community locations.

What can they help you with? 

  • Osteoarthritis
  • Joint and muscle pain
  • Back and neck pain
  • Musculoskeletal injury

Podiatry (Foot care)

Website: Podiatry (Community) – Walsall Healthcare NHS Trust

Phone: 01922 270 380

Email: feet.walsall@nhs.net

Self-refer online: Podiatry Self Referral Form (office.com)

Address: via a number of other community locations.

What can they help you with? 

  • Ingrowing toe nail (for removal)
  • Rheumatoid arthritis with foot pain
  • Foot wounds & ulcers
  • Diabetes with foot issues (nails/callus/corn)
  • Foot pain whilst walking/standing
  • Neurological Conditions
  • Leg/foot circulation problems
  • … and more

Sexual Health (WISH Clinic)

Website: walsallsexualhealth.co.uk

Phone: 01922 270400

Email: Via their website walsallsexualhealth.co.uk

Address: Walsall Sexual Health Clinic, Pleck Road, Walsall WS2 9ES

What can they help you with? 

  • Sexually Transmitted Infections (STIs)
  • Contraception
  • Pregnancy
  • Sexual Assault

Specsavers Audiology

Website: specsavers.co.uk

Address: Find a store

What can they help you with? 

  • Hearing check
  • Hearing aids
  • Earwax removal

Abortion Services

BPAS

Website: bpas.org

Phone: 0345 7304030

Textphone: 0345 365 1450

What can they help you with? 

If you discover that you have a pregnancy that you feel you are unable to continue with, they will be there to support you to make a decision that is right for you.

NUPAS

Website: nupas.co.uk

Phone: 0333 004 6666

Email or live chat: Via their website nupas.co.uk/contact-us 

What can they help you with?  

National Unplanned Pregnancy Advisory Service (NUPAS) has been commissioned by the NHS to provide FREE pregnancy advice, counselling and termination of pregnancy services, including pregnancy testing, STI screening and contraception across the North West, Yorkshire, Staffordshire and London. Initial consultation appointments are available 7 days a week. We also provide these services for privately funded clients. 

MSI

Website: msichoices.org.uk

Phone: 0345 300 8090

Book online: msichoices.org.uk/book-online 

What can they help you with?  

They specialise in abortion treatments, advice and support for clients considering their pregnancy options. 

Wellbeing

‘Caring for Me and You’ Carer’s Programme

Website: Self Care Management Team – Walsall Healthcare NHS Trust

Phone: 01922 605490

Email: selfcare@walsallhealthcare.nhs.uk

What can they help you with? 

  • Be realistic about the impact of their caring situation on themselves and their family
  • Develop more effective relationships with health and care professionals
  • Use their skills and knowledge to lead a fuller life
  • Meet with others and share similar experiences and to know they are not coping alone
  • Feel more confident when making difficult decisions

Be Well Walsall

Website: Home – Be Well Walsall (maximusuk.co.uk)

Phone: 01922 440044

Email: bewellwalsall@maximusuk.co.uk

What can they help you with? 

  • Improve your wellbeing
  • Be a healthier weight
  • Stop smoking
  • Get an NHS health check

My SmokeFree Life App

Website: Home MSFL Walsall – My Smoke Free Life Walsall

My Smoke Free Life App provides a weekly programme of support, the option of speaking to a Stop Smoking Advisor, along with receiving stop smoking treatments direct to your door.

Get the app

Substance Misuse Service (The Beacon) 

Website: changegrowlive.org

Phone: 01922 669840

Email: thebeacon@walsall.cgl.org.uk

Address: 30 Station Street, Walsall, WS2 9LZ 

What can they help you with?  

They can help you to cut down or stop drinking or taking drugs. They can also give you the advice to help you stay safe and healthy. 

Community

Community Nursing

Website: walsallhealthcare.nhs.uk

Phone: 01922 604 920 option 2

What can they help you with? 

The service provides nursing care predominantly in patients own homes. Nurses will visit non-housebound patients whose nursing needs indicate it is more appropriate for them to be seen in their own homes.

Midwife

Website: Community Midwives – Walsall Healthcare NHS Trust

Phone: 01922 656 248 (1pm to 4:30pm each day)

Out of hours: 01922 721 172 extension 6967

If you have recently found out that you are pregnant, you don’t need to see the GP first.

You can now refer yourself to the midwife.

To do this, please visit the website below to fill in the online referral form. This will be sent directly to the Community Midwives, and a copy will be sent to the GP practice.

Someone will contact you to book your first appointment with a midwife.

Health in Pregnancy Service (HiPS)

Website: Health In Pregnancy Service – Walsall Healthcare NHS Trust

Phone: 01922 423252 (Monday to Friday, 9am to 5pm)

Email: health.pregnancyservice@nhs.net

Address: Harden Road, Walsall, West Midlands, WS3 1ET

The Health in Pregnancy Service are here to support your family during pregnancy and beyond. We are part of the 0-19 service and aim to bridge the gap between Maternity and Health Visiting Services, supporting families with individual health needs during the antenatal and postnatal period. Our team is made up of Practitioners who are registered Nurses and Midwives and Assistant Practitioners, all with qualifications and experience in public health.

We offer support and practical advice with:

  • Infant Feeding
  • Smoking Cessation
  • Healthy Lifestyles
  • Emotional Wellbeing
  • Antenatal Education
  • Contraception
  • Transition to Parenthood/ Fatherhood advice and support
  • Safe Sleep
  • Immunisations
  • Help with Equipment and Food
  • Health Assessment and Promotion
Virtual-Antenatal

We will be in touch to arrange an antenatal contact when you are between 28 and 32 weeks of pregnancy. This will take place on either an individual basis or you may be invited to one of our Postnatal Preparation Groups. We also run the Little Storks Baby group aimed at families with babies under 1 and the Buggy Walk group at Walsall Arboretum.

Adult Social Care (Social Services) 

Website: go.walsall.gov.uk 

Phone: 0300 555 2922 

Textphone: 07919 014 925 

Email: initialintake@walsall.gov.uk 

Address: Walsall MBC, Adult Social Care, 3rd Floor, Zone 3D, Civic Centre, Darwall Street, Walsall, WS1 1TP 

What can they help you with?  

Safeguarding of vulnerable adults and older people 

Continence Team

Website: walsallhealthcare.nhs.uk

Phone: 01922 604 920 option 2

Email: walsallcommunity@walsall.nhs.uk

What can they help you with?  

Community Continence is a nurse-led service offering holistic assessment, advice, treatment and management of bladder, bowel and continence related issues. 


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Page last reviewed: 25 April 2024