You have a right to expect a high standard of care from our practice and we will try at all times to provide this to you.
In order to assist us in this we require that you take responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep appointments and follow medical advice given.
We aim to treat all our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
Rights:
- Patients aged 16 to 75 who have not seen a doctor/nurse in the previous 3 years may request a health check with a HCA.
- Patients aged over 75 and have not seen a doctor/nurse in the previous 12 months may request a health check with a HCA.
- Patients have the right to see their own health records subject to limitations.
Responsibilities:
- Arrive on time for your appointments
- Inform the practice of your intention to cancel an appointment in good time.
- Show the courtesy to staff you would yourself, expect to receive.
- Violent or aggressive patients may be removed from the list and referred to a specialist service.
- All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required.